Product Request?
Have a product request? We are open to hearing your comments, questions and ideas.
Email us:
info@hebronclothing.com
How is the product made?
Our products are custom-made using a print-on-demand process. Each item is crafted only after you place an order, ensuring it's made just for you with high-quality materials and vibrant, lasting designs. This approach helps us minimize waste and support sustainable practices.
How do I make sure I order the correct size?
To ensure you order the correct size, please refer to the detailed size chart provided on each product page. We recommend measuring yourself and comparing your measurements to the chart for the best fit. If you're between sizes, consider sizing up for a more comfortable fit.
How do I take care of my shirt to protect the design?
To protect the design on your shirt, we recommend washing it inside out with cold water on a gentle cycle. Avoid using bleach or harsh detergents, and tumble dry on low or hang dry for the best results. This will help preserve the quality and vibrancy of the print for years to come.
What are the shipping options?
We offer a variety of shipping options to suit your needs, including standard and expedited shipping. Delivery times and costs will vary based on your location and the option you select at checkout. Detailed shipping estimates are provided during the checkout process
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email. You can use this link to monitor your order's progress in real time through our AfterShip tracking service. If you have any issues, feel free to contact us for assistance.
How long will it take for my order to be fulfilled?
Order fulfillment typically takes 2-7 business days as each item is made to order. Once your product is ready, it will be shipped based on the shipping option you selected at checkout.
What is the return or refund policy?
They can be found here:
How does the return process work?
If you receive a faulty product, please contact us within 30 days of delivery with a description and photos of the issue. We'll work with you to resolve it quickly, including a replacement or refund if necessary.
How do I make changes to an order that I have already placed?
To make changes to an order, please contact us as soon as possible after placing it. Since each item is made to order, we can only make adjustments before the production process begins. Once production starts, changes or cancellations may not be possible.
What do I do if I never received my order?
If you haven't received your order within the estimated delivery time, please check the tracking link provided in your shipping confirmation email. If the tracking shows an issue or no updates, contact us, and we'll assist in locating your package or arranging a resolution.
What do I do if I receive a defective order?
If you receive a faulty product, please contact us within 30 days of delivery with a description and photos of the issue. We'll work with you to resolve it quickly, including a replacement or refund if necessary.
Where are you located?
We are an online-based store with production partners located in various regions to ensure efficient fulfillment and shipping. While we don't have a physical storefront, our team is dedicated to serving customers in the United States. That being said, we are located in Central Missouri.
How do I contact you if my question isnt answered here?
Feel free to contact us at info@hebronclothing.com